We continue to be amazed at the success of our Direct Primary Care (DPC) membership and as we want to provide each and every one of you with the best care possible, please note our “when” and “how” approach.

Appointments

We generally cannot accommodate walk-in appointments; however, we strive to provide same-day or next-day appointments for established Direct Primary Care (DPC) members whenever possible.   

It is always best to have an appointment that allows for the time you need and deserve. As a rule, we ask patients to first call if you need an urgent appointment rather than “walking” in. This affords us the ability to schedule your acute visit when we are best prepared for your injury or illness.

Each day, we set aside specific appointment times to address the urgent needs that arise. Please call ahead so that we can schedule a time that allows us to best address your urgent needs.

When making your appointment, please let us know if you will be having a complete physical, discussing various issues, needing Rx refills and/or have a form to complete.  Knowing those things ahead of time helps us plan enough time for you. We can "do it all" at one visit, but only if we allow for the time necessary.

During regular business hours, the BEST and MOST EFFICIENT way to communicate with us is to simply call the office.

When to email

This is our preferred method for ROUTINE requests and questions. If you do NOT need of an immediate response (ie Rx refills, follow up question about labs), simply email us.

Communication via email helps limit text interruptions during our day when patients need and deserve our undivided attention. You can expect a response, to emails, within 24-48 hours.

When to text AKA “Spruce”

We reserve texts and secure messages for URGENT needs OUTSIDE of our usual office hours. Secure message are sent directly to Dr Forbush or Dr Percy, so please be mindful of what and when you send in your message.

Prescriptions

We cannot overstate this enough— please allow 72 hours for routine prescription refills. Do not wait until you have taken your last dose of medication. While we keep most medications in stock, there are times when a medication must be ordered from our wholesale distributor and, should this occur, it may take 1-2 days for the medication to arrive.

For patients prescribed “controlled medications”, you must notify us 72 hours prior to when the medication needs to be refilled.

When you request a medication refill (either on our prescription line, email or form below), please remember to include:
- the name of the medication
- dosage strength
- how of you take the medication
- how many day supply you are requesting
- whether the medication is filled from our dispensary or if you would like it sent to a local pharmacy
- if you would like the medication sent to a local pharmacy, please let us know which pharmacy, which location and which town the pharmacy is located in

 Passing along this information cuts down on the "back and forth” allowing you to receive the medication refill in a timely manner.

Social media

Please tell all your friends about us and feel free to leave a review and/or testimonial; however, as stalwart defenders of your privacy and will not respond to questions about your medical care, requests for appointments, medication refills or anything else that might violate the sanctity of your privacy, on social media.

Office hours:
Monday 8:00-12:00
Tuesday 7:00-4:00 (lunch is from 12-1)
Wednesday 7:00-4:00( lunch is from 12-1)
Thursday 7:00-4:00 (lunch is from 12-1)
Friday 8:00-12:00

603 Main Road North
Hampden, ME 04444
office: 207-945-5400
fax: 207-945-8300
email: office@ocfm.com